Q: I added a new value to a picklist (e.g., Business Role or Contact Role) but it's not showing up in the dropdown. What's wrong?
A: This is almost always a browser caching issue. Your browser is serving a cached version of the page that doesn't include the new value yet. To fix it: clear your browser cache, close all browser windows, reopen the browser, and log back into SatuitCRM. The new value should now appear.
Q: How do I clear my cache in Chrome?
A: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "All time" for the time range, check "Cached images and files," and click "Clear data." Then close Chrome and reopen it.
Q: I cleared my cache but the picklist value still isn't showing. What else can I try?
A: Try opening SatuitCRM in a different browser (e.g., Microsoft Edge if you were using Chrome). If it appears there, the issue is browser-specific. You can also try a hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) while on the SatuitCRM page. If the value still does not appear after these steps, contact Satuit Support.
Q: Someone deleted a picklist value and now the data that used it is gone. Can it be restored?
A: Deleting a picklist value triggers a background process that removes that value from all records it was assigned to. The deleted data cannot be recovered automatically. Satuit Support can attempt to manually restore the affected records. To avoid this in the future, if you want to retire a value, rename or hide it rather than deleting it.
Q: How can I clean up picklist values that are no longer in use without accidentally losing data?
A: Contact Satuit Support and ask for a report of picklist values with a low record count (e.g., 50 or fewer records assigned). You can then review the list and decide which values to remove. Always test in your test site before making changes in production.