The Satuit Client Service Module is an additional module that was created to allow Satuit users to track all the relevant details of individual accounts. Since each of our clients has unique client service needs the Satuit Client Service Module allows for a high level of customization. All field labels, picklists, and shown fields may be easily changed to meet the needs of your business.
The Client Service Module is the seventh tab across the top of your Satuit screen. Along with all of the other customizations that you can make in Satuit, you can also change the name of the module to fit your business’s needs. Common alternative labels for this tab include Mandates, Portfolio Tracking, Client Info, and Accounts.
If an account has been terminated, it is shown red in the accounts browse list so it is distinguishable.
Basic Information & Portfolio Administration
The Client Service Module allows you to track general information on your client’s portfolio. For example, you can track the product name, pension fund or portfolio name, account ID, and funding date.
Service & Reporting Requirements
Track all the information you need to know to produce reports, including the total number of copies, report type, enclosures, frequency of reports, dates, and type of output (e-mail, HTML, hard copy, fax, other).
You can designate which contacts receive the reports for each account. Click on the Add icon to add a Report and select from the contacts linked to the Account. To add additional reporting requirements, click on the Add icon again.
Additional Features for Reporting Requirements
The Reporting Requirements functionality allows Contacts or Businesses to be linked to an account without receiving reports.
A single contact can receive multiple different reports without being listed multiple times in the view. Also, contacts related to an account will automatically show up on the business level and be displayed within the Linked Relationships.
The Reporting Requirements browse list can be promoted to 3 separate browse list types.
- Reports
- Contact
- Businesses
Activities to Account Linking
Using the same functionality as the Milestones Activities for Opportunities; Activities can be linked directly to Accounts. Significant activities associated with specific accounts such as Capital Calls, Distributions, Investment Reviews, and Withdraws will be able to be linked and viewed at the Account level. You can do this in one of 2 ways:
- Click on the Add within the Linked Records object
OR
- Click on the Add icon from the account to add the activity directly
Fee Information
The Fee Information section keeps track of fee schedules, special billing requirements, tax status. These fields are user-defined, so you can track other fee information such as Maximum fee, Minimum fee, and Details on fee calculations.
Performance & Composite Information
This screen may be used to track performance and composite information. The data in this screen may be linked to your Portfolio Accounting database.
Track Trading Restrictions
The purpose of the Trade Restrictions module is to provide our clients with a method to track trade restrictions on their clients’ portfolios.
Performance, Transactions, and Holdings
Satuit provides a robust tool for importing account-level information from a .CSV spreadsheet through an import wizard. The account information will be imported into Satuit and match the records based upon the Portfolio ID. Contact your System Administrator for additional information on importing data.
Copy Account Details
Additional investment accounts can be set up within an organization with one click using the Copy Account Details button. When setting up a new account with an existing client, many details in the second or third account are similar to the initial account. The account information from the original account is copied into a new account. The only changes necessary are on the details that are not the same.
Move Account to Another Business
By clicking the Move Account icon, you will be able to search for a Business to move the entire account record to.
- Click on the ‘Move this Account’ icon
- Search for a Business Name
- Select the Business from the list of results
Click ‘OK’, to proceed with moving the account.
User-Defined Fields
The data structures include a large number of unused fields in the database structure. These are intended to facilitate configuration without requiring changes to the data structures. You can change the field labels on the entire detail form and there are over 250 fields that can be added to the detail for view for tracking any additional information. You can also rename any section of the form or create completely new sections.